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Shipping & Returns Policy
Shipping Policy
Processing Time
- Orders are typically processed within 3–5 business days (excluding weekends and holidays).
- During peak seasons or sales, processing times may take longer.
Shipping Options & Delivery Times
We offer the following shipping options by country:
| Country | Standard Shipping | Express Shipping | Carrier |
|---|---|---|---|
| UK | Free (3-5 business days, may take longer) | 3-7 business days (fee calculated at checkout) | DHL/FedEx |
| Ireland | 7-14 business days (fees may apply, depends on offer) | 3-7 business days (fee calculated at checkout) | DHL/FedEx |
| Australia | 6-8 business days (fee calculated at checkout) | 3-7 business days (fee calculated at checkout) | DHL/FedEx |
| New Zealand | 7-14 business days (fee calculated at checkout) | 3-7 business days (fee calculated at checkout) | DHL/FedEx |
| UAE | 8-13 business days (fee calculated at checkout) | 3-7 business days (fee calculated at checkout) | DHL/FedEx |
🚨 Important:
- Shipping times are estimates and may be affected by customs, local delays, or peak shopping seasons.
- Customers are responsible for customs duties and taxes that may apply upon delivery.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and chosen shipping method.
- Free shipping on orders over 90£.
Order Tracking
- Once your order is shipped, a tracking number will be emailed to you.
- You can track your package directly through our website or the carrier’s site.
Lost or Delayed Packages
- If an order is not delivered within 45 days, we will issue a full refund to the customer.
Returns & Exchanges
We want you to love your Lureale purchase! If you are not completely satisfied, we offer hassle-free returns based on the following guidelines:
Return Timeframe
- Customers have 14 days from the delivery date to initiate a return.
- We gladly accept returns within 30 days of delivery for certain items, but restrictions apply.
Eligibility for Returns
- Items must be unused, unworn, with tags attached and in their original condition.
- We do not accept returns for final sale items or gift cards.
Exchanges (For Size or Color Changes)
- Customers who wish to exchange for a different size or color must return the item at their own cost.
- We will reship the new item for free (one-time free exchange).
Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, we will issue a full refund once the customer provides proof (photos/videos).
How to Initiate a Return
- Contact us at [email protected] with your order number and reason for return.
- Our team will provide you with return instructions and a return label if applicable.
- Pack the item securely and ship it back to us.
Refund Process
- Once we receive your return, please allow 5–7 business days for inspection.
- Refunds will be issued in store credit or to the original payment method, depending on customer preference.
- Shipping fees are non-refundable.
Contact Us
If you have any questions or concerns, don’t hesitate to reach out to us:
📧 Email: [email protected]
📞 Phone: +1-201-409-2390